Count on our highly trained support specialists for answers to your questions and help resolving any issue around the clock. As our customer, your needs are our top priority. In case you encounter any difficulty in connecting to us through telephone, and still do not have a clear idea regarding our products and services, our support team is ready to serve you diligently.
You may post your queries, suggestions for improvements tickets. The tickets will be scheduled for resolution within 24 hours. 'Ticket' is the technical term used to denote the complaint given by end user. While composing a ticket, the option of choosing the department to which the ticket must be directed as well as the priority of the ticket is vested with the user.
Each issue posted by the user will be assigned with a ticket id. You may also avail ‘elite support’ service, which will offer you specialized service with a team of dedicated professionals dedicated for the purpose. This service will be a paid service.
How can I create a template?
You may create your own templates by either by downloading from the internet or copying the template to a file and then upload it to the editor.
24/08/2010
Can I send targeted emails based on subscriber data?
Yes, by using subscription boxes, you may add subscribers from other websites too to any contact list, and then direct your campaign to be delivered to that contact list.
24/08/2010
How can I insert the subscriber's name in the email?
By including the custom field 'first name' and 'last name' you may include the person’s name in the email.
24/08/2010
How to import huge volumes of contacts from files?
For importing contacts from files the file formats accepted are text(.txt), xml(.xml) and excel(.xls) files. You may upload a maximum of 100 contacts from files of the above said format. Even if you try to upload more, only the first 100 would be taken. However uploading lakhs of contacts from files is possible using the option ' Import mass contacts from files '. The threshold limit in this case is 24,99,975.
24/08/2010
Does Email M support multiple fields for each subscriber?
Yes, definitely. For including a contact, some fields are to be set as mandatory. For example first name, last name, e-mail id etc, because these are the data necessary to identify a person and contact him.
24/08/2010
How do I add custom tags to my emails?
Inside menu 'Contact Lists' there is a sub-menu 'Create custom fields'. You have lots of option to accept inputs from the user either in the form of check boxes, radio button, date field, drop-down box(pick list), single line or multi line input etc.
24/08/2010
How do I use the HTML editor?
Choose the template you prefer and then you may change the content, font style as well as images in those templates
23/08/2010
Why are statistics missing from Text-Only campaigns?
It is not right. The statistics are displayed taking all the campaigns sent into account. Even if a campaign is composed as 'text-only' parameters such as bounce mail, opened count etc are associated for such mails too, aren’t it ?
23/08/2010
What are Bounced emails?
Those are the mails for which delivery has failed. The account might have been permanently deleted due to inactivity over a long period of time.
23/08/2010
What are Spam Complaints?
'Spam' refers to the objectionable or inappropriate words to be used in the campaign, in the opinion of the administrator. You can restrain the frequency of occurrence of the words.
23/08/2010
What are sender signatures?
The mail id of the sender is displayed in each and every e-mail the persons in the contact list receive. This is referred to as sender signature.
23/08/2010
How do I set User Permissions
The users of this product are obviously going to be either admin or sub-admin and not common public. In the settings menu, you may create the permissions for various sub-admins.
23/08/2010
What is meant by split test ?
A split test is a list or group of contacts, divided into various segments to receive certain types of emails, to test the performance of a group. After naming the split test, admin has to select the groups to be tested and criteria to be used to pick the winner group.
23/08/2010
What do we mean by suppressed contacts ?
You would be creating contact lists for sending mail campaigns. In addition to the different contact lists created, there would be a list called suppression list. You may add some contacts to this list. In such an event, the campaign will not be delivered to the contacts in the suppression list, even though the list to which the contact belongs is added to the campaign delivery list.
23/08/2010
Lot of data's are displaying in View Logs, can I empty that if yes where?
Go to the user logs sub-menu found under the menu Tools. There will be a link labeled as ' Click here to empty log file'. A confirmation message will be asked. On submitting the confirmation, the log file will be emptied out.
22/08/2010
What is Auto responder and how can I create that ?
Autoresponder refers to the campaigns which are scheduled to be sent at a later point of time, automatically on creation of the campaign and selection of mailing list.
22/08/2010
Once Installation is completed , can I view the system information and database information in AJ Email Marketer Itself?
Once installation is over, these information are available at a few clicks from home page. these information are provided for the sake of convenience in case admin plans to perform a re-installation of the software.
22/08/2010
Email Tips Delivered
Create Campaign
Text and HTML format supported
Inbuilt Html template with category wise
Campaign preview option for In-Built campaign
Upload your own HTML template file
Retrieve the HTML template design from your given URL
Insert Custom field
Insert Unsubscribe Link
Spam check with proper score
quick link for create a split test
View Campaign
Quick link for Create campaign , create split test
Select all option to perform multiple delete , Active/Deactive status updation
Preview option for selected campaign
RSS Feed for each contact list
Edit option for created campaign
Single Delete and Active/Deactive status updation with respective icon.
Send Campaign
Send campaign to Multiple contact list
Send campaign to Multiple segment
Search option for Contact list/segment
Quick links for Create campaign , create split test
Preview option for created campaign
Campaign sent details for sender
Scheduling the Campaign for future use.
Schedule Campaign
Quick link for create split test,create campaign
Mark all option to perform multiple delete
Edit option for scheduling time
View / delete the campaign with respective icon
Create Auto responder
Quick link for create segment ,
Select contact list
Condition for Auto Responder
Time Scheduling for Auto Responder
Campaign creation Process
Campaign preview option
View Auto Responder
Quick links for create contact list , Create auto responder
Mark all option to perform Multiple delete and Active/Deactive status updation
Delete Auto Responder with respective Icon
Edit Auto Responder with respective Icon
Active/Deactive status updation with respective Icon
Create custom field
Quick links for create Auto responder , create segment
Insert Text box as a custom field
Insert Radio button as a custom field
Insert Pick list as a custom field
Insert Check box as a custom field
Option for set the custom field as mandatory or optional
Select the contact list to include the custom fields
View Custom field
Quick link for create auto responder , create custom fields
Multiple Delete for custom field
Edit the custom field with respective icon
Delete the custom field with respective icon
Create Segment
Quick link for create custom field , create contact list
Select multiple contact list
Search option for contact list
Set condition for segment
Set filter for create segment
Create Split Test
Quick link for create campaign
Winner campaign Based on open rate
Winner campaign Based on click rate
Scheduling for find the winner campaign
View Split Test
Send split test to multiple contact list/segment
Search option for contact list/segment
Quick link for create campaign , create split test
Copy the created split test
Edit/delete option with respective icon
Create Contact list
Quick link for create segment
Include custom fields
Notify message to owner about subscribe , unsubscribe contact
Provide information about company details
View contact list
Quick links for Create contact list, create segment
